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mACP V9.11 Functional Release Highlights

Empowering lenders with mobility, speed, and a seamless digital borrower experience

This release focuses on strengthening ACP Mobile with features that improve customer engagement, enable faster decision-making, and ensure a consistent digital journey. Enhancements streamline onboarding, enrich mobile workflows, and improve security while ensuring regulatory alignment. Together, these updates help banks deliver an efficient, paperless, and mobile-first credit experience that aligns with modern customer expectations.

Functional Release Summary

1. Enhanced Borrower Onboarding

  • Mobile KYC & e-signatures: Secure, compliant onboarding directly from the borrower’s device.

  • Simplified data capture: Faster application initiation with auto-filled fields and ID verification.

  • Omnichannel consistency: Data flows seamlessly between mobile, branch, and web.

Business value: Faster onboarding, reduced drop-offs, and improved customer satisfaction.

2. Mobile Loan Origination & Tracking

  • Real-time application status: Borrowers can track loan progress, submit documents, and receive notifications.

  • Mobile-friendly forms: Optimized layouts ensure smoother journeys across devices.

  • Workflow integration: Applications initiated on mobile connect seamlessly with ACP back-office processes.

Business value: Transparency for borrowers, fewer service inquiries, and faster loan cycles.

3. Mobile Credit Analysis & Decisioning

  • Analyst dashboards on-the-go: Credit officers can review applications, documents, and scoring results on mobile.

  • Task execution: Approvals, rejections, and comments handled directly within the mobile app.

  • Offline mode: Core functions accessible even without network, syncing once reconnected.

Business value: Quicker credit decisioning, improved productivity of field officers, and reduced turnaround times.

4. Security & Compliance Upgrades

  • Biometric authentication: Fingerprint/Face ID login for borrowers and staff.

  • Regulatory safeguards: Enhanced encryption, audit trails, and consent management for compliance with global standards.

  • Role-based access: Ensures only authorised staff can access sensitive borrower data.

Business value: Strengthened trust, regulatory compliance, and reduced fraud risk.

5. Technical & UX Enhancements

  • Modernised UI: Streamlined design for intuitive navigation and faster interactions.

  • Performance boost: Faster load times and smoother animations across devices.

  • Push notifications: Real-time reminders and alerts for borrowers and staff.

Business value: More engaging mobile experience, leading to higher adoption and borrower satisfaction.

Overall Business Impact

ACP Mobile is now positioned as a comprehensive, mobile-first lending solution. It empowers institutions to:

  • Deliver a seamless borrower experience from onboarding to approval.

  • Enable faster, more transparent loan cycles.

  • Maintain strong compliance and security.

  • Equip staff and borrowers with true anytime, anywhere lending capabilities.